hot51 | Privacy Policy

01 Introduction

hot51 is an online gaming platform serving players in the Philippines. When you interact with our website or mobile app — whether by registering an account, making a deposit, placing a bet, or simply browsing — we collect certain information about you. This Privacy Policy explains what that information is, why we collect it, how we use it, and what rights you have over it.

We are committed to handling your personal data with care and in line with applicable data protection principles. Our approach is straightforward: we collect what we need, use it for legitimate purposes, store it securely, and do not sell it to third parties for their own marketing use.

This policy applies to all users of hot51, including registered players and visitors who have not yet created an account.

02 What Personal Data We Collect

The type of data we collect depends on how you use hot51. Here is a breakdown of the main categories:

We do not knowingly collect personal data from individuals under the age of 21. If we discover that an underage person has provided us with personal information, we will delete it immediately and close the associated account.

03 How We Use Your Data

hot51 uses your personal data only for legitimate purposes related to operating the platform and delivering our services to you. Specifically, we use your data to:

• Create and manage your player account.
• Verify your identity as part of our KYC process, which is required before withdrawals can be processed.
• Process deposits and withdrawals in Philippine Peso through local payment channels.
• Deliver OTP codes and security notifications to your registered mobile number or email.
• Provide customer support and respond to your enquiries.
• Monitor gaming activity to detect fraud, money laundering, and prohibited conduct.
• Send you important account-related notifications, such as policy updates or transaction confirmations.
• Improve platform performance, fix bugs, and develop new features based on how players use the site.
• Comply with legal and regulatory obligations applicable to our operations.

We do not use your data to make fully automated decisions that significantly affect you without human oversight. If any profiling is used in the context of fraud detection or responsible gaming tools, it is always reviewed by our team before any action is taken on your account.

04 Sharing Your Data

hot51 does not sell your personal data to third parties. We only share your information with external parties in the following circumstances:

• Payment Processors: When you make a deposit or request a withdrawal, your financial details are shared with the relevant payment provider — such as a local bank or e-wallet service — to process the transaction. These providers are bound by their own data protection obligations.
• Identity Verification Providers: We work with third-party KYC service providers to verify government-issued IDs and confirm the identity of our players. These providers only receive the data necessary for verification.
• Technical Service Providers: We use hosting, analytics, and infrastructure providers who may process data on our behalf. These providers are contractually required to handle data only as directed by hot51.
• Legal and Regulatory Authorities: If required by law or in response to a lawful request from a government body or law enforcement agency, we may disclose your data. We will notify you where legally permitted to do so.
• Fraud Prevention: We may share data with fraud prevention agencies or other platforms where there is a legitimate reason to believe fraudulent or illegal activity has occurred.

Any third party that receives your data is required to protect it in a manner consistent with this Privacy Policy and applicable law. We do not permit our service providers to use your data for their own marketing purposes.

05 How We Protect Your Data

We take data security seriously and apply industry-standard measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our security measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and our platform.
• OTP-based two-factor authentication to protect account logins and sensitive transactions.
• Restricted internal access to personal data — only staff who need it to do their jobs can access it.
• Regular security assessments and monitoring for unusual activity.
• Secure storage systems with access controls and audit logging.

While we take every reasonable step to protect your data, no online platform can guarantee absolute security. If you suspect that your account has been compromised, contact us at [email protected] immediately so we can take action.

06 Cookies and Tracking

hot51 uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small files stored on your device when you visit a website. We use them for the following purposes:

• Essential Cookies: Required for the platform to function — for example, keeping you logged in during a session. These cannot be disabled without breaking core features.
• Performance Cookies: Help us understand which pages are visited most, how long players stay, and where errors occur. This data is used in aggregate and does not identify you personally.
• Preference Cookies: Remember your settings and preferences across visits, such as language or display options.

Most browsers allow you to control cookie settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. Note that disabling essential cookies may affect the functionality of hot51.

07 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after account closure, as required by our legal and operational obligations. Specific retention periods depend on the type of data:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five years after closure to comply with anti-money laundering and record-keeping requirements.
• Transaction Records: Kept for at least five years from the date of the transaction.
• Communications and Support Logs: Retained for up to three years after the last interaction.
• Technical and Usage Data: Generally retained for up to 24 months, after which it is aggregated or deleted.

When data is no longer required, we delete or anonymise it in a secure manner. If you request account closure, we will action that request promptly while retaining only the data we are legally required to keep.

08 Your Rights Over Your Data

As a player on hot51, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with your registered account details and a clear description of your request.

• Right to Access: You can request a copy of the personal data we hold about you at any time.
• Right to Correction: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to Deletion: You can request that we delete your personal data. Note that we may need to retain certain data for legal compliance purposes even after account closure.
• Right to Object: You can object to us processing your data for certain purposes, including direct marketing.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
• Right to Withdraw Consent: Where we rely on your consent to process data, you can withdraw that consent at any time without affecting the lawfulness of processing already carried out.

We will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request.

09 Minors and Age Restriction

hot51 is strictly for individuals aged 21 and above. We do not knowingly collect, process, or store personal data belonging to anyone under this age. Our registration process includes age verification checks, and accounts found to belong to underage individuals will be closed immediately with all associated data deleted.

If you believe a person under 21 has created an account on hot51, please notify us at [email protected] right away. We take underage access seriously and will act on all reports promptly.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make material changes, we will notify active players by email or through an in-platform notice before the changes take effect.

The date shown at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically. Continued use of hot51 after a policy update constitutes your acceptance of the revised terms.